Frequently Asked Questions

Everything you need to know about your MYSTIC gear and orders.

How do I determine the right size for my performance gear?

Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and hips to ensure a perfect aerodynamic fit. If you are between sizes, we suggest sizing up for comfort or sizing down for compression.

What is the MYSTIC return policy for sports equipment?

We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, base layers and swimwear must have all protective seals intact to be eligible for a refund.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer 'Rapid Sprint' express shipping which guarantees delivery within 24-48 hours for those last-minute training needs.

Are MYSTIC fabrics sweat-wicking and UV protected?

Yes, all our performance apparel is engineered with proprietary MYSTIC-Dry technology to wick moisture away from the skin and features a minimum UPF 50+ rating to protect you during outdoor sessions.

Do you offer team or bulk discounts for sports clubs?

Absolutely. We provide tiered pricing for schools, professional clubs, and amateur teams. Please contact our 'Pro-Team' division via the contact form to receive a custom quote.

How can I track my order once it has been placed?

Once your gear leaves our warehouse, you will receive an email with a unique tracking number and a link to our real-time tracking portal so you can follow its journey to your doorstep.